Author: Matthew Kayser

In business, some leaders build for headlines. Others build for the moment when the market finally catches up. Neil Batlivala appears to belong to the second group. The Pair Team CEO has spent years building a healthcare company around a population many startups ignored and a care model many investors once viewed as too operationally complex to scale. Now, with Pair Team selected as one of 150 participants in CMS’s new ACCESS program, Batlivala’s long game is coming into focus. What once looked like a difficult and unglamorous corner of healthcare increasingly looks like a leadership play built for where…

For small businesses, reputation can take years to build and only hours to damage. That reality became painfully clear for Kelly R. Scott, owner of Little Britches, after false online accusations spread rapidly across social media and triggered public backlash against her business. Scott, a longtime business owner in the children’s retail space, spent more than a year fighting the claims in court after posts alleging misconduct involving baby products circulated widely online. The case ultimately resulted in a civil jury verdict in Scott’s favor. But while the legal outcome helped clear her name, Scott says the experience exposed a…